We are so grateful you’ve chosen Pink Room to create magic for your special occasion! To ensure smooth operations and mutual understanding, please carefully review our policies below before booking.

Booking & Deposit Requirements

• A 50% non-refundable deposit is required at the time of booking to secure your reservation.

• This deposit will be applied toward your total balance.

• For bookings made within 72 hours or less of the setup date, a $60 late booking fee will apply.

Cancellation & Refund Policy

• You may cancel within 24 hours of placing your deposit to receive a full refund.

• After the 24-hour cancellation window, deposits become non-refundable.

• You may reschedule your booking to a new date (subject to availability) without an additonal fee if done at least 48 hours prior to your scheduled setup.

• If your preferred reschedule date is unavailable and you choose not to rebook, the deposit remains non-refundable.

• If you cancel your booking without rescheduling, no refund will be issued.​

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No-Shows & Delays

• If we are collecting a key from you and you arrive more than 20 minutes late, a waiting fee of $10 per 15-minute interval will be applied (if we are able to wait, depending on our schedule).

• No communication after 20 minutes of delay will be considered a no-show and cancellation — no refunds will be provided. Once we leave the location due to a no-show, the appointment is canceled with no refund.

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Accommodation Requirements

• Any arrangements related to hotel policies, bonds, or permissions (e.g., adding Pink Room) to the guest list) must be completed prior to our arrival.

• If we are refused service upon arrival due to unresolved hotel issues, the booking may be canceled without a refund.​​

• In cases we may encounter limitations such as high ceilings, which could prevent installation of certain items, our ceiling balloons (non-helium) are not refundable if they cannot be installed due to ceiling height.

• Once your setup is complete and photos/videos have been sent, no refunds will be issued.

• We are not responsible for any decorations that become displaced after we leave the location.

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Out Door Events

• Outdoor proposal setups are limited to 1 hour of use from the completion of setup.

• If you would like to extend the duration of your outdoor setup, an additional fee will apply. Please inquire in advance for extension rates.

• If your chosen outdoor location requires a permit, it is the client’s responsibility to obtain it.

• Pink Room does not provide or obtain permits on behalf of clients.

• The required permit must be secured prior to our arrival. If a permit is not obtained and we are unable to complete the setup, no refund will be issued.

• For setups involving our heart arch, we will return to collect it the following day.

• For hotel or indoor setups: Please ensure we are given access 45 minutes prior to your checkout time to allow safe and timely pack-up of all equipment.

• Please notify your accommodation in advance and ensure our team can access the room for pack-up.

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