Room Decor Policy

A 50% non-refundable deposit is required at the time of booking to secure your reservation.
This deposit will be applied toward your total balance.
For bookings made within 72 hours or less of the setup date, a $60 late booking fee will apply.

You may cancel within 24 hours of placing your deposit to receive a full refund.
After the 24-hour cancellation window, deposits become non-refundable.
You may reschedule your booking to a new date (subject to availability) without an additonal fee if done at least 48 hours prior to your scheduled setup.
If your preferred reschedule date is unavailable and you choose not to rebook, the deposit remains non-refundable.
If you cancel your booking without rescheduling, no refund will be issued.

If we are collecting a key from you and you arrive more than 20 minutes late, a waiting fee of $10 per 15-minute interval will be applied (if we are able to wait, depending on our schedule).
No communication after 20 minutes of delay will be considered a no-show and cancellation — no refunds will be provided. Once we leave the location due to a no-show, the appointment is canceled with no refund.

Any arrangements related to hotel policies, bonds, or permissions (e.g., adding Pink Room) to the guest list) must be completed prior to our arrival.
If we are refused service upon arrival due to unresolved hotel issues, the booking may be canceled without a refund.

In cases we may encounter limitations such as high ceilings, which could prevent installation of certain items, our ceiling balloons (non-helium) are not refundable if they cannot be installed due to ceiling height.
Once your setup is complete and photos/videos have been sent, no refunds will be issued.
We are not responsible for any decorations that become displaced after we leave the location.

ROOM DECOR POLICY